Order Cancellations
To cancel an order, you must reply to your email order confirmation and state which item(s) you would like to cancel from your order. That email will come straight to our customer service team, who will confirm the cancellation. If you have any questions, please contact Customer Service by telephone during business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. CT) at (224) 520-3077. Please have your order number, the date of purchase, your name and contact information, and the items you wish to cancel ready when you call.
Cancellations are only accepted for orders that have not yet been shipped or personalized. Orders that have already been processed for personalization — including stethoscope engraving, physician bag monogramming, or embroidery on apparel — are not eligible for cancellation. A voicemail message or email will not be accepted as a cancellation request. Your order is not considered cancelled until it has been confirmed by Student Medical Shop.
Returns and Refund Policy
We accept returns within 30 days of purchase. Item(s) must be unused and in their original packaging. Return shipping is at the expense of the customer. No additional restocking fees will apply. Once the item(s) are received and approved for return by our returns department a refund will be issued and takes 3-5 business days to process.
You must call or email Customer Service (support@studentmedicalshop.com) to obtain a Returns Authorization and label the parcel as instructed.
All goods for return must be packed in another box/envelope with appropriate packing material and sealed. Do NOT place any shipping/address labels on merchandise or merchandise boxes.
Goods must be returned as sold (i.e. in the original packaging, with all instructions and product material, etc.). Student Medical Shop does not sell used equipment. Any free gifts or additional bundled items delivered with the product must also be returned.
A product purchased from Student Medical Shop may be returned for the following reasons:
- The product is defective or damaged in which case the customer will not be charged a return shipping fee. Welch Allyn and Littmann merchandise are subject for return directly through the manufacturer, NOT Student Medical Shop.
- The product received is incorrect in which case the customer will not be charged a return shipping fee.
- Any orders that have been personalized (such as physician bags with monogrammed initials or lab coats/scrubs with embroidery or patches) will NOT be accepted for return.
- Any stethoscope orders with personalized laser engraving will NOT be accepted for return. We are NOT liable for any dissatisfaction in regards to alignment of engraving, appearance or font-type, etc. and will not accept any returns due to such dissatisfaction. We will only accept a return on an engraved stethoscope if there is a misspelling or typo when the engraving on the stethoscope does not match what was entered on the engraving field of your order.
Return method
All returns are accepted by mail. Please contact Customer Service at support@studentmedicalshop.com or (224) 520-3077 to obtain a Returns Authorization before sending any item back. Returns sent without a Returns Authorization will not be accepted.
Return label
Customers are responsible for shipping their order back to Student Medical Shop once a Returns Authorization is received. Accepted carriers include FedEx, UPS and USPS.
Refund method
Approved refunds are issued to the original payment method used at the time of purchase and are processed within 3 to 5 business days of our returns department receiving and approving the returned item.
Original shipping costs
Original shipping costs will NOT be refunded.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
Limitation of Liability
Any incomplete information, typographical errors, or inaccuracies are unintended. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If a product purchased on this site is not as described, you may return the product in its unused condition up to 30 days after purchase date.