Returns and Refund Policy
We accept returns within 30 days of purchase. Item(s) must be unused and in their original packaging. Return shipping is at the expense of the customer. No additional restocking fees will apply. Once the item(s) are received and approved for return by our returns department a refund will be issued and takes 3-5 business days to process.
You must call or email Customer Service ([email protected]) to obtain a Returns Authorization and label the parcel as instructed.
All goods for return must be packed in another box/envelope with appropriate packing material and sealed. Do NOT place any shipping/address labels on merchandise or merchandise boxes.
Goods must be returned as sold (i.e. in the original packaging, with all instructions and product material, etc.). Student Medical Shop does not sell used equipment. Any free gifts or additional bundled items delivered with the product must also be returned.
A product purchased from The Medical Store may be returned for the following reasons:
- The product is defective or damaged in which case the customer will not be charged a return shipping fee. Welch Allyn and Littmann merchandise are subject for return directly through the manufacturer, NOT The Medical Store.
- The product received is incorrect in which case the customer will not be charged a return shipping fee.
- Any orders that have been personalized (such as physician bags with monogrammed initials or lab coats/scrubs with embroidery or patches) will NOT be accepted for return.
- Any stethoscope orders with personalized laser engraving will NOT be accepted for return. We are NOT liable for any dissatisfaction in regards to alignment of engraving, appearance or font-type, etc. and will not accept any returns due to such dissatisfaction. We will only accept a return on an engraved stethoscope if there is a misspelling or typo when the engraving on the stethoscope does not match what was entered on the engraving field of your order.
Limitation of Liability
Any incomplete information, typographical errors, or inaccuracies are unintended. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If a product purchased on this site is not as described, you may return the product in its unused condition up to 90 days after purchase date.