Shipping Policy

Where we ship

We ship to valid street addresses within the United States and Canada. Please note that FedEx does not deliver to P.O. boxes — a valid street address is required for all orders.

Orders shipping to Canada must be placed by phone. Please call us at (224) 520-3077 during business hours to place a Canadian order. Canadian customers are responsible for all applicable local duties and taxes.

Shipping costs

Shipping rates are calculated based on your delivery address and order weight. You can view your exact shipping cost before finalising payment by entering your address at the checkout screen.

[if you charge a flat rate or offer free shipping above a certain order value, please replace the paragraph above with those specific rates. For example: "Standard shipping is $X. Free shipping is available on orders over $X." Stating your rate structure here rather than directing customers to checkout is a stronger trust signal for Google's reviewers.]

Carrier

All orders are shipped via FedEx.

Handling time

In-stock orders are processed and shipped within 1 to 2 business days. Most in-stock orders ship the same day when received before our order cut-off time of 1:00 p.m. CT, Monday through Friday. Orders placed after the cut-off time, or on weekends and public holidays, will be processed on the next business day.

If an item you ordered is out of stock, we will notify you by phone or email within 24 business hours with an update and the option to modify or cancel your order.

Estimated delivery time

FedEx Ground: 2 to 5 business days from the date of shipment, depending on your location. Transit times do not include weekends or holidays. You can check estimated days in transit for your address before entering payment at checkout.

Personalised items

Physician bags with personalised or monogrammed initials require an additional 3 to 5 business days for production before shipment.

Partial shipments

If your order is shipped in multiple packages, only one delivery fee is charged regardless of the number of packages.

Incorrect or invalid addresses

If you provide an invalid shipping address, your order may be delayed or returned to our facility. You will be notified of any delay or return. If a return occurs, you will be responsible for any return shipping fees and the cost of reshipping your order.

Damaged orders

Upon receipt, please inspect your order carefully. If any item is damaged in transit, please contact us immediately so that we can file the appropriate claim with FedEx. Replacements or refunds for damaged items are processed only after a FedEx claim has been filed.

Shipping delays

We dispatch all orders in good faith using our chosen carrier. Student Medical Shop is not liable for delivery delays caused by adverse weather conditions or other circumstances outside our control. Shipping fees are non-refundable in the event of carrier-caused delays.

Missing orders

If you have not received your order within the expected delivery window, please contact us, and we will investigate with FedEx on your behalf: